Customer Support Specialist

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Role Overview

We're seeking a Customer Support Specialist to provide exceptional service and support to our growing customer base. In this role, you will be a primary point of contact for customer inquiries, demonstrating a deep understanding of our product, a problem-solving mindset, and a commitment to creating outstanding customer experiences. Your contributions will be key to our mission of empowering users with reliable, responsive support as they navigate our marketing solutions.

Key Responsibilities

  • Deliver timely, accurate, and empathetic customer support via chat, email, and phone.
  • Troubleshoot technical issues, guide customers through solutions, and escalate complex cases as needed.
  • Gather customer feedback and work with the development team to improve the platform.
  • Create and update knowledge base articles, tutorials, and support documentation.
  • Monitor customer health metrics and follow up to ensure complete issue resolution.
  • Conduct webinars or live sessions to educate customers about new features and best practices.
  • Collaborate with the product team to identify trends in customer inquiries and product feedback.


  • 2+ years of customer support experience, preferably in a SaaS environment.
  • Strong understanding of SaaS platforms and the digital marketing landscape.
  • Excellent written and verbal communication skills.
  • A proven track record of handling a variety of customer service issues.
  • Technical aptitude and the ability to quickly learn and explain technical concepts.
  • Empathetic and customer-centric approach to support.
  • Experience with customer support tools and CRM software.

Evercopy is an equal opportunity employer. We value diversity and inclusivity, and we're committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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